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24 Hours Prior
Cut-Off Time
  • For a full refund of the professional’s fees, the client should cancel the appointment 24 hours prior to their booked schedule.

  • Fees for booked appointments that have yet to be confirmed by the professional will not be deducted from the client’s wallet.

  • An appointment is officially cancelled when the client goes to their appointments page and clicks the cancellation button.
>3 Hours Prior
Refund to client / Payment to Pro
  • If a client cancels less than 24 hours prior but more than 3 hours prior, they can refund 50% of the professional’s fees.

<3 Hours Prior
Penalty to Pro
  • If a client cancels less than 3 hours prior or does not show up for the appointment, the professional’s fee is non-refundable.

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