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Strict Policy

You can cancel 7 days (168 hours) before ​the appointment without penalties.
168 Hours Prior
72 Hours Prior
Appointment Time
Cut-Off Time
  • There is no penalty if the professional cancels 168 hours prior to the appointment

  • The client can get a full refund if they cancel 168 hours prior to the appointment.

  • An appointment is officially cancelled when one party goes to their appointments page and clicks the cancellation button.
Refund to client / Payment to Pro
  • There is a 30% penalty on the professional’s next 3 paid appointments if they cancel less than 168 hours prior but more than 72 hours prior.

  • The professional gets 50% of their fee if the client cancels less than 168 hours prior but more than 72 hours prior.
Penalty to Pro
  • There is a 30% penalty on the professional’s next 6 paid appointments if they cancel less than 72 hours prior or does not show up.

  • The professional gets 100% of their fee if the client cancels less than 72 hours prior or does not show up.
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